Roxane Bouisseren
Operational Manager | Client Satisfaction | Business Development
Commitment, hands-on experimentation and continuous learning are the resources Roxane draws on to achieve the objectives of her assignments.
Results-oriented, she thrives in contexts of transformation, growth or organisational tension.
Her expertise covers strategic leadership, operational management, business development and organisational diagnostics -- always in service of people and collective performance.
Four pillars of action
Strategic leadership
- Implementing company strategy or service projects
- Ensuring service continuity & promoting continuous improvement
- Developing and monitoring risk, quality and economic performance indicators
Roxane leads projects with rigour, aligning company strategy with field reality.
Operational management
- Planning, activity monitoring and defining collective/individual objectives
- Management in contexts of change, tension or growth
- Recruitment, team leadership, skills assessment and optimisation
She has managed up to 80 employees in transformation and reorganisation contexts.
Business development
- Optimising positioning and organisational strategy
- Promoting partner and referrer relationships
- Developing and monitoring the unit's development plan
A vision focused on growth and sustainability, in service of the organisations she supports.
Diagnostics & Analysis
- Organisational and functional diagnostics to identify bottlenecks
- Developing and implementing corrective action plans
- Proposing short, medium and long-term projects
She identifies dysfunctions, makes a clear diagnosis and proposes concrete, measurable actions.
25+ years of experience in management and leadership
DAC 66 -- Interim Manager
Complex care pathway coordination support service -- ongoing assignment. Healthcare.
- Relay management of a team of pathway coordinators
- Working on upskilling and harmonising practices
- Manager coaching and change management support
- Recruiting new profiles to structure the team
- Contributing to the overall improvement of response to users and professionals
DAC 46 -- Interim Manager
Complex care pathway coordination support service. Healthcare.
- Relay management of a team of 10 pathway coordinators
- Working on upskilling and harmonising practices
- Contributing to the overall improvement of response to users and professionals
TRIANGLE -- Interim Manager
Industrial cleaning and hygiene. Industry.
- Relay management of 50 employees
- Rebuilding the management team
- Reorganising business activities and resources
- Strategic leadership of the 2-branch unification project
PREVALY -- Interim Manager
Occupational health services. Healthcare.
- Creating a dedicated customer relations call centre
- Recruitment and upskilling of 10 employees
- Strategic leadership of operations and technical resources
- Developing service processes and continuous improvement culture
Presence Verte Services Herault -- Head of Service
Home care and support.
- Home care service manager -- 80 employees
- Head of Meal Delivery Service -- 30 employees, deployed across 3 departments
- Strategic project leadership: 4-day working week, implementation of remote management
LCL Alpes Maritimes -- Banking & Assurance
Branch Group Manager and Branch Director.
- Branch Group Manager -- 30 employees
- Branch Director
- Sales Manager -- Individuals and Professionals
A solid academic foundation
Business Management and Administration
University of Perpignan Via Domitia (UPVD)
Professional degree
Institute of Industrial Pharmacy
Postgraduate diploma
Institut Technique de Banque (ITB)
BTS Sales
IDRAC
The qualities that make the difference
Adaptability -- integrating quickly into any type of organisation and context
Solution-oriented -- turning problems into concrete action plans
Team spirit -- uniting and engaging employees towards a common goal
Stress resilience -- performing in high-pressure environments
Decision-making -- making clear decisions in complex situations
Perseverance -- staying the course until results are achieved
Emotional intelligence -- understanding and supporting people through change